Responsible Gaming

Gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can predict a winning result. A previous win or loss does not change the odds of a future game. Treat any money used for gambling as an entertainment expense, and only play with funds you can afford to lose without affecting your everyday needs.

Before you start, decide how much time and money you are comfortable spending. Consider these amounts carefully and avoid changing them while playing. Do not chase losses, borrow money to gamble or use money intended for rent, bills, food, education or other essential expenses. Gambling while upset, tired, intoxicated or under pressure can make it harder to make considered decisions.

• Set a spending limit before you play and keep to it.
• Set a time limit and take regular breaks.
• Keep gambling separate from household and essential spending.
• Never gamble to recover money that has already been lost.
• Avoid gambling when affected by alcohol or other substances.
• Do not borrow money or use credit to continue gambling.
• Remember that an account balance and any winnings are not guaranteed income.

It can also help to keep a personal record of deposits, withdrawals, time spent playing and the emotions you experience while gambling. Reviewing this information may make it easier to recognise changes in your habits. If gambling is taking more time or money than planned, consider stopping and asking for support.

Asino Casino may make safer gambling tools or account controls available to players. Depending on the service and your account, these can include deposit limits, loss or spending limits, session reminders, reality checks, time-out options and account closure or self-exclusion requests. The availability, operation and effect of a tool may vary, so review the information shown in your account and follow the relevant instructions.

Set limits before playing

A limit can help you manage how much you deposit or spend over a selected period. Choose an amount that fits your personal budget rather than an amount based on expected winnings. Once a limit is set, changes may not take effect immediately, particularly where a requested increase is involved. Do not rely on a limit as your only protection; combine it with a clear budget and regular breaks.

Take a break or close your account

If you want to stop gambling for a period, use any available time-out or account restriction option. If you believe you need a longer or permanent break, request account closure or self-exclusion through the appropriate account process. During a self-exclusion period, do not attempt to create or use another account. If you have more than one account or use more than one gambling service, consider applying suitable restrictions across each service.

Account controls are designed to support your decision, but they cannot remove every risk associated with gambling. You remain responsible for choosing whether to gamble and for following the limits or restrictions you set. If a tool is unclear or you need help using it, contact customer support through the available service channel without sharing more personal information than is necessary.

Problem gambling can affect anyone, including people who have gambled without difficulty in the past. The signs may develop gradually and can involve money, time, emotions, relationships, work or study. A concern does not need to reach a crisis before you take action. Stopping early and seeking advice can help prevent further harm.

• Spending more time or money gambling than you intended.
• Trying to win back losses by continuing to play.
• Feeling restless, irritable or anxious when attempting to stop.
• Hiding gambling activity, losses or account information from others.
• Borrowing money, selling belongings or missing payments because of gambling.
• Neglecting work, study, family, health or other responsibilities.
• Using gambling to escape stress, sadness, loneliness or other difficult feelings.
• Returning to gambling soon after deciding to stop.
• Feeling guilt, shame or distress about your gambling.
• Experiencing conflict with family, friends or colleagues because of gambling.

If any of these signs sound familiar, stop playing and consider applying an account restriction or self-exclusion. Tell someone you trust what is happening and seek independent support. You do not need to manage the situation alone, and asking for help is a practical step rather than a failure.

Support for someone else

If you are concerned about another person, choose a calm time to talk and focus on what you have noticed rather than making accusations. Encourage them to take a break and seek professional advice. Protect shared finances where appropriate, and do not lend money to cover gambling losses. Support is also available for family members and friends affected by someone else’s gambling.

Free or low-cost gambling support may be available through recognised Australian counselling and support services, state and territory programs, financial counsellors, mental health services and other qualified professionals. These services can provide confidential information, counselling, practical guidance and referrals. Search for a service in your state or territory, or use an official Australian government or health service website to find current support options.

A financial counsellor may help you understand debts, plan essential payments and review steps for protecting your finances. A mental health professional may help with stress, anxiety, depression or other issues connected with gambling. You can seek support even if you are unsure whether your gambling is a problem.

If gambling has contributed to thoughts of self-harm, suicide or immediate danger, contact emergency services in Australia or a crisis support service without delay. If you believe someone is at immediate risk, stay with them where it is safe to do so and seek urgent assistance. Asino Casino cannot provide emergency, medical, financial or psychological counselling.

Our approach

We aim to provide clear responsible gaming information and to support players who want to manage, reduce or stop their gambling. We may apply account, identity, payment or activity checks where required by applicable rules and our operating processes. We may also restrict or close an account where there are concerns about safety, compliance or responsible gambling. Any account decision is subject to the applicable terms and conditions.

Responsible gaming is a shared responsibility. Please read the relevant account information before playing, keep your personal details secure and update your limits when your circumstances change. If gambling no longer feels enjoyable or remains within your planned budget, stop playing and seek support.